DJI Phantom 4 Battery DOA

DJI Phantom 4

Boy was I about to make an idiot of myself.

I contacted DJI the day I received my new batteries for my Phantom 4 from them and let them know I had received a DOA (Dead on Arrival). I was requesting info about where I could get support in Australia as I didn’t want to have to send the battery back to Hong Kong.

You may not know, but it’s a pain in the ass to send a lithium battery anywhere, especially when it’s not installed in a device. They are considered a dangerous good and can’t be sent via regular post… though they can magically be delivered by regular post.

The cost to send it back to Hong Kong for service would have been around $90 which would have pretty much negated my whole reason for buying it from there in the first place (cost saving).

On my first contact with DJI they said Nope, we can’t help you, you bought it out of your region so you can’t get support for the battery in Australia, nor directly from DJI, you need to go back to your dealer to get support. They don’t have global support for their products. 

On that advice I wrote them a semi-heated note the next morning saying how bad their service was and how I’d expect more from a global company, and how even had I bought it from DJI directly it would have come to me from Hong Kong because that’s where they are for our region.

And then I didn’t hear anything more. I was annoyed and saddened that I’d have to send this unit back to Hong Kong, at my expense because it had arrived DOA.

This morning I was ready to rail on them because of their lack of response. I was going to go full social media blast angry.

Then I clicked on a link in the original reply saying they couldn’t help, it lead to their support ticket site. I didn’t know my login, and requested a password reset.

Logged in and saw a bunch of replies from Alice, who was my rep at DJI… there was even one five minutes after her initial email saying “nope we’re not going to help” this new reply said… “We’d love to help you, checked it out, the dealer you bought from does have a presence in Australia and our Australian support team will come and collect the unit, test it and send you a replacement.”

I never received the notice via email… her other correspondence, which I also didn’t get, was basically her reiterating that reply and asking when they can come and get the faulty battery.

So while I do have to apologise to DJI for all the bad things I have been thinking bout them for the last few days… I would like to say, something in their system is broken.

Long story short, I bought from http://www.e-infin.com/au/ their prices were almost a third less the cost of a battery directly from DJI and DJI are supporting the replacement… YAY.

Of course some folks have said that DJI take around 6 weeks to get you your replacement item, they insist on testing the returned item first. So I’m still in for a bit of a wait for the battery to come back.

Delivery

Print Delivery

My prints came today from my panoramas of the Split Point Lighthouse. They look nice. I did a cropped version to the print size and also a couple of full versions (one in metallic).

I’m impressed with the quality of the larger print given they were taken with a drone… but then, it is a 12MP camera and this is a few photos stitched to make the pano, so it’s more like a 40 megapixels.

Split Point Lighthouse

Caught up with the Split Point Lighthouse for this very quick video. It was giving some lovely colours. The video of the lighthouse is as it was taken by my DJI Phantom 4. She’s a beautiful device.

I also made a panorama from up high, I like it. Looks much better on Flickr so if you tap the image and link through to see it bigger.

Split Point Lighthouse - Aireys Inlet

Another Astro Post!

Melbourne Sports Precinct

Yep, one more post and then I’ll maybe round it up to part of a weekly update. But my DJI Phantom 4 “Astro” has been busy today.

I had planned on testing out the Phantom 4’s ability to fly indoors, but I stupidly forgot the key to the office so I couldn’t get any before anyone else. I also knew I would have a wait for anyone else to arrive so I drove around to the Studley Park Boathouse to give Astro a run. You can see a photo and the video I made from this below. I’m not sure about the lopsided horizon in part of the video, but it doesn’t seem to stick around so I’m thinking it may have something to do with the wind that was present this morning.

South Yarra Morning

When I finally got back to work and into the office, I put Astro’s battery on charge so he’d be ready for another go at lunch time, as there were people in the office I couldn’t very well be giving people haircuts that early in the morning.

At lunch time I drove down to Alexandra Parade, across from The Tan running track and sent Astro off for a trip. Not too many people paid him any attention as he flew along the river and up around the corner, but still just in sight. I think tomorrow, weather permitting, I’ll try the time-lapse option on the camera.

Below is one of the panoramas I made from the photos taken today. This one is five images, taken around a central point. I also still want to try a panorama made from side by side shots, I think I’ll end up with a better image.

Lunch in the sky

So I can’t guarantee that this will be the last post, if the weather is nice again I will be out once more with the Phantom 4 taking to the skies of Melbourne.

Two days with Astro the Phantom 4 from DJI

DJI Phantom 4

Yes I name my technology. When you pay more for it than you would a puppy and it brings you, almost, as much joy, it deserves a name. So Astro he is. Astro is my upgrade of Elroy, my Phantom 2 with GoPro drone.

I have a few things to say about the Phantom 4 from DJI and I hope I don’t sound too much like I’m gushing, but Astro is awesome!

I’ve had only really one full day with the drone and it has exceeded my expectations completely. It’s ease of use from the push and swipe to take off and “Tap to fly” functionality, to it’s amazing “Return to home” feature that keeps an eye on battery life and automatically brings the Phantom 4 back to its starting point, landing it safely, the Phantom 4 is perfect for someone like me who has never quite been comfortable flying my drone too far away through fear it will run away. Of course, this fear is not unfounded. I’m always scared my $2000+ piece of equipment is going to go plummeting into the sea. I need to have more faith in the tech. So today I tested a few of Astro’s features out.

Astro in flight

Tap and slide to take off (and land)

A seemingly simple feature, but boy do I love it. Hit the button on the iPad screen, swipe to confirm you want to launch and watch the Phantom 4 spring to life and practically jump to an altitude of 1.2 metres, ready for your further instruction. It might sound silly, but I always get a bit anxious about taking off with my Phantom 2, a few times it has toppled to the side with propellors at full speed and taken chunks out of them forcing me to replace the props before attempting to take off again. With this feature the Phantom 4 takes care of it for you seemingly much easier, unless you happen to not put one of your props on correctly… those things can really fly all by themselves!

Return to home

Sure, when I tried return to home yesterday it didn’t work as I expected it to. But today I was armed with all the knowledge that reading the actual manual can provide. I used the return home feature a few times today and it worked perfectly. I’ll be honest and say it scares the buggery out of me every time I see the Phantom 4 come barrelling along at 30 metres above the ground and seems like it is going to overshoot the home point, but it doesn’t at all. The Phantom 4 stops in midair and begins a graceful descent to the earth from whence it came. Resting and stopping the motors. I reckon if it could smile at you it would do so every time it has safely returned.

I also ran the battery to its limit today. I got about 31 minutes of flight time from a full charge. The drone has this cool feature in the LightBridge software that shows you the point of return. It tracks how far away the Phantom 4 is from the home point and how far it can go on its current battery power before it needs the rest of the reserves to return home. Once it reaches that point the tech lets you know your drone is coming home and home it comes, landing right on the point from which it launched. I love this feature.

Sense and avoid

Who doesn’t send their Phantom 4 barrelling towards a bush making out like one of its features is a whipper-snipper mode? That’s what I did today in an abandoned lot with a lot of overgrowth. On approach the LightBridge software on your iOS device beeps at you letting you know there’s a risk of collision, then the drone stops dead in its tracks before it can hit the object. Even continuing to push the control stick forward, releasing it and pushing it forward again couldn’t make the Phantom 4 move closer towards the bush than it was willing to go. It’s a great feature, but as they warn, it’s not foolproof. The object needs to be within the scope of the front or below sensors. There’s nothing protecting you on rising, left and right panning or going in reverse. It’s kind of like the deflector shield on the starship enterprise. It’s looking forward and making sure you don’t fun into anything.

When in tap to fly mode the drone will apparently fly over these obstacles to reach its destination, but I haven’t tested that yet.

Active Tracking

Now this one worked and didn’t. Probably not helped by the subject I chose, or maybe I just needed to be a little higher to ensure my fast-moving subject remained in the frame. I tried tracking my dog, Bill, as he chased a ball, but here’s the thing… Bill is obsessive when it comes to his ball and he moves really fast when one is thrown away from him. The software locked onto him fine when I dragged the little box around him and when he stayed in the general vicinity the drone dodged and wove, sometimes coming close to decapitating humans, to keep him in his sights. But when Bill ran for the ball he was just too fast for the camera to keep up. As I said, I think next time I’ll go a little higher so we can have more frame for Bill to move in and to remove the risk of losing an ear… or I’ll track a slower-moving target. Painfully I also didn’t video this, I would loved to have seen how the video turned out given the erratic movements of the drone trying to keep Bill in its field of vision.

I was tempted to lock onto one of the cars that was heading out of the park, but in the end decided they might not like a buzzing device following them along… maybe next time I’ll do so from way on high.

Tap to Fly

Aside from the Tap and slide to take off, Tap to Fly has got to be the easiest feature to use. You get the drone high enough so you can see in the view finder where you want it to go and you tap the screen and then tap “GO” and it goes… you can control the speed it moves from a slider on the righthand side of the display from 1 metre per second to, I think, 8 metres per second. But if you’re flying with the wind you might just see that speed exceeded on your display. I sent Astro over to a quarry near my home to have a look around. Using the drones is a great way to see parts of your town you may never see otherwise. He flew over there and stopped when he reached the point I apparently tapped. I say “apparently” because it’s pretty imprecise in the view finder view. I didn’t try and see if you can use the map view for this function. There’s always next trip out.

Phantom 4 Flight Details

A mine in Maddingley

Round up

There’s a bunch more things to talk about and try, but right now I’m loving Astro the Phantom 4 for its ease of use. It also comes in a funky little lightweight styrofoam case that makes it an easy to get around. The Phantom 2 just came in a cardboard box with more cardboard inside, it wasn’t at all conducive to being an option for transportation, there were accessory cases you could by for that. It’s nice that it’s now part of the package. The camera is a delight to use. The new press and lock propellers make it much easier to remove them for storage in the case. The auto tightening props of the Phantom 2 sometimes had me reaching for the removal tool more often than one would like. Today I think I took Astro in and out of the case maybe six-seven times and I didn’t even mind.

Aside from the photos here, I’ve also taken video with the Phantom 4, but nothing too exciting, I’ll likely do a quick cut together of some of the 4K footage tomorrow just to give an example of it’s quality (which is quite sweet I might add). Sadly we don’t have the amazing views of Iceland or Sweden here in Victoria, Australia. We’re at the tail-end of the hottest summer on record and a LOT of the place looks brown and dead, but we will find something cool to video in the near future.

A photographer at heart, I’m looking forward to getting some shots that in the past had I seen would have me wishing for the power of levitation… now I will have it thanks to the Phantom 4 from DJI.

Astro in flight

Bacchus Marsh Farmer's District

Phantom 4 Flight Details

Astro’s First Flight

Astro's first flight - DJI Phantom 4

Today we welcomed Astro into our little family of technology.

We purchased Astro from the Highpoint Apple Store, apparently Apple have an exclusive agreement with DJI to stock them for a short time. In a press release about the partnership the head of DJI said that most people who buy DJI products are also Apple users so it makes sense to partner with the company that creates the devices that basically work as an extension of the drone. AND you pretty much can’t use most of the features of the drone without an iOS device. The tap to fly, auto takeoff and landing, the tap to follow commands are all controlled on your iPhone or iPad.

Well Astro has had an exciting first day, or I should say very late afternoon. After buying him he needed some time charging, then we had to go all the way back to Highpoint again to pick up David’s new iMac so it was almost sunset by the time I finally got all the firmware/software updates done for Astro (two on the RC and one on the drone).

His first flight was in the backyard. I had set him up so he was supposed to be in beginner mode, and with a return to home (RTH) minimum height of 30 metres to avoid obstacles… but I’m guessing one of the updates wiped those settings… so when I pressed the return to home button, Astro decided to land right where he was. Unfortunately, our house was in the way and he tried to land on the sloped roof.

Good news, he’s quite sturdy, took a knock when he hit the ground, but he is fine, with a couple of minor scratches. At least that fear of the first scratch that causes one to be timid is out of the way nice and early.

But I wasn’t keen to go again in the yard, so I took Astro down the road to the horse track and its wide open spaces to gave him another go.

The big difference between Astro and Elroy is that Elroy isn’t height limited, Astro is fixed to 122 metres (400 feet). So my photos, while quite high still aren’t going to be from as far up as Elroy’s. But Astro has tap to fly, automatic takeoff and landing and when I set it right, return to home. He also has tap to follow allowing Astro to follow a subject. Oh and of course, Elroy is the Phantom 2 with a gimbal for the GoPro while Astro has a DJI camera built in.

Elroy is going to a new home soon as he will soon be living with my nephew Alek in Sydney. I’m sure he’ll be well taken care of.

The photo above is one of Astro’s first. I’ve only just realised he can also take photos in RAW, rather than dodgy JPG so I’ll be finding that setting real soon. One of the side effects of never reading the manual and just flying is you tend to learn on the go… probably not something you should do with a device that can fly away from you at 20 metres per second.

I’ve downloaded the manual and will now commence to read it before taking Astro out for another run tomorrow (if the weather allows it, it is supposed to be sunny… fingers crossed).

First impressions though… the DJI Phantom 4 is pretty. It’s shell is nice and shiny and is just gorgeous to look at. The box doubles as a well-padded, well-made carry bag for the drone. The design of the packaging is perfect for the device, it even has a slot perfect for the iPad Mini. Having the light bridge 2 built in and its connection to an iOS device is a godsend. I have trouble with the aftermarket transmitter I installed in Elroy. It works sometimes and the screen I got for it is kind of low resolution when compared to an iPad Mini or iPhone 6S Plus.

I’m looking forward to some nice adventures with Astro. Stay tuned for more soon, hopefully as early as tomorrow! Weather permitting.

Astro's first panorama

Bacchus Marsh from Astro

Click on the photos above to see them on Flickr.

EDIT

So I read the manual… don’t push the home button when Astro is within 20 metres of the home position (set when he takes off) because he will immediately descend and (attempt to) land right where he is. Not sure why it doesn’t use the visual sensors when landing but there you go. Oh and the minimum safe height for return to home has to be set BEFORE EACH flight, weirdly this setting is in an advanced menu… seems like something that should be shown when you press the launch button to remind you to set it. I now know where all the settings are! So I can change it over to RAW files for photos and hopefully pull out much more lovely photos. And finally… I love him. :-P I’m excited to take him out again for another flight today. I’ve even charged up the GODOX battery so I can power him up while I’m out and about.